AMA unveils groundbreaking AI innovations to empower frontline workers

In today’s fast-paced industrial world, frontline workers often face the daunting challenge of solving complex problems under pressure, across diverse environments, and sometimes, in unfamiliar languages. We are revolutionizing how these challenges are tackled with its latest suite of AI-driven innovations.

Unveiled on January 14, 2025, our advancements are designed to empower professionals with actionable knowledge, seamless collaboration, and enhanced security. Here’s how these solutions are setting a new standard for the connected workforce.

 

Merlin, AI assistant: Relevant video retrievals and precise answers

Merlin is AMA’s cutting-edge AI-powered assistant, built to enhance frontline operations by delivering precise, context-aware video responses. Whether it’s troubleshooting machinery, conducting detailed inspections, or onboarding new hires, Merlin’s ability to locate relevant video sequences instantly makes it an invaluable tool for workers in the field. With Merlin, we are putting actionable knowledge directly in the hands of those who need it most—saving time, improving accuracy, and boosting confidence.

Merlin, AI assistant

 

Real-world example:
Imagine a technician repairing an air conditioner. Faced with an unfamiliar issue, he turns to Merlin. In seconds, Merlin identifies and displays the exact video tutorial tailored to the specific air conditioner model, helping the technician resolve the problem efficiently and accurately.

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Live translation: Break down language barriers

Language barriers can slow down collaboration in today’s globalized industries. Our live translation feature offers real-time multilingual communication through both speech-to-text and speech-to-speech capabilities, enabling seamless conversations between teams, regardless of their native languages. This innovation ensures that diverse teams can work together effectively, breaking down linguistic walls to improve operational efficiency.

Live translation

 

Real-world example:
During a multinational factory audit, team members from various countries collaborate using live translation. Everyone's input is instantly understood, enabling productive discussions and quicker decision-making without the need for intermediaries or delays.

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AI Report: Turning data into actionable insights

The AI Report feature allows organizations to record XpertEye sessions and transform them into actionable insights through automated summaries, topic-based transcripts, and clear action points. This ensures no detail is overlooked while reducing the time spent analyzing data.

Key features:

  • Session summaries: Concise overviews for quick understanding.

  • Multilingual transcripts: Organized by chapters and topics for clarity.

  • Action points: Clear, prioritized tasks for immediate follow-up.

AI Report
Real-world example:
During a factory machinery inspection, an XpertEye session is recorded. Once complete, AI Report generates a comprehensive summary highlighting critical maintenance steps and provides a multilingual report for international teams. This enables swift action and ensures all stakeholders remain aligned.

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Full-body anonymization: Protect privacy without compromise

With privacy concerns on the rise, our full-body anonymization feature ensures compliance with privacy regulations while preserving operational effectiveness. By blurring personal identifiers but retaining critical visual details, such as hand movements and tool usage, this innovation safeguards privacy without hindering learning or collaboration.

full body anonymization

Real-world example:
Video recordings are used for training purposes in a manufacturing plant. Full-body anonymization blurs workers' identities, ensuring compliance with privacy laws while maintaining clear visuals for effective training.

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Redefining the frontline workforce experience

Our suite of AI solutions is more than just technology—it’s a reimagining of how the frontline workforce operates. With tools like Merlin, live translation, AI Report, and full-body anonymization, we are empowering professionals to overcome challenges, drive productivity, and foster seamless collaboration like never before.

For more information, visit our website and discover how AI is reshaping the connected workforce.