Field Technicians: Save Time with AI

In today’s fast-paced industrial and service environments, field technicians face constant challenges: limited time, growing complexity of equipment, and the pressure to deliver accurate reports while reducing downtime. Every minute spent on manual tasks such as writing intervention reports or searching through technical documentation is a minute lost in productivity.

This is where XpertEye V10, the AI-powered field service platform, makes a real difference. By combining remote assistance, automatic AI reports, real-time translation, and Merlin — the AI agent for frontline workers, XpertEye helps technicians focus on what matters: fixing problems, ensuring uptime, and delivering top-quality service.

Why Field Technicians Lose Time Today

• Manual reporting: After each intervention, technicians spend hours filling out paperwork, documenting photos, and summarizing steps.
• Knowledge gaps: Critical information is often scattered across manuals, emails, or outdated documents.
• Communication barriers: Multilingual teams and global operations often face delays due to language misunderstandings.
• Inefficient collaboration: Contacting an expert or supervisor for help can be slow and unreliable without the right tools.

For frontline workers, these pain points directly impact response time, equipment reliability, and customer satisfaction.

How XpertEye V10 Changes the Game

1. Automatic AI Reports

Instead of spending hours writing after an intervention, technicians can record their session (photos, videos, audio) with a single click. At the end, XpertEye instantly generates a structured AI report with:

• Transcription of conversations
• Summaries and action points
• All captured media (photos, videos, documents)
• Chronological steps

👉 This means 100% traceability, less admin work, and faster handover to clients or supervisors.

2. Merlin, the AI Agent for Field Technicians

Merlin acts as your personal AI assistant, available 24/7 on the field.

• Need a troubleshooting guide? Just ask.
• Looking for a colleague’s past report? Merlin finds it instantly.
• Want to search your company’s knowledge base (SharePoint, OneDrive…)? Merlin connects seamlessly.

👉 Stop wasting time searching. Start finding answers in seconds.

3. Real-Time Remote Support

When a technician faces a complex issue, XpertEye makes it simple to:

• Invite an expert or client via a secure link (no installation needed).
• Share a live video feed from smart glasses, smartphone, or tablet.
• Use real-time translation to collaborate across languages.

👉 Faster problem-solving, fewer errors, and more first-time fixes.

Value for Field Workers and Service Teams

With XpertEye, field service engineers, maintenance managers, and frontline workers gain:

• Time savings: up to 40% less time spent on reporting and documentation.
• Higher accuracy: AI-generated reports ensure nothing is missed.
• Reduced downtime: Quick access to expertise and documents means faster repairs.
• Lower costs: Fewer on-site visits, optimized resources, and improved SLA compliance.

Whether you work in industrial maintenance, utilities, healthcare, or customer support, XpertEye is built to optimize field operations and make every technician more efficient.